PhoneRecord

说明：  系统介绍 随着市场竞争的日益激烈，各个企业都想尽办法完善对客户的服务，电话客户服务便是企业推出的一项举措，通过电话与客户联系业务，为客户解答问题，但是在客户过多的情况下，难免出现问题，为了避免这种情况的发生，需要对所有的客户电话都录音，通过录音可以更好的了解客户的需求，也可以避免员工在工作中出现差错。 本系统在设计时应该满足以下几个目标： 采用人机对话的操作方式，界面设计美观友好、操作灵活、方便、快捷、准确、数据存储安全可靠。 系统可以进行来电显示和来电接听等功能。 提供电话拨出功能，可以通过程序拨出电话。 提供客户管理功能，记录客户信息，并可以在拨出电话时以电话簿的形式显示客户信息。 提供电话录音功能，当电话接通时开始录音，当电话挂断时结束录音。 提供录音管理功能，可以通过程序修改录音文件的存储位置。 系统最大限度地实现了易维护性和易操作性。 系统运行稳定、安全可靠。(AppWizard has created this PhoneRecord application for you. This application not only demonstrates the basics of using the Microsoft Foundation classes but is also a starting point for writing your application. This file contains a summary of what you will find in each of the files that make up your PhoneRecord application. PhoneRecord.dsp This file (the project file) contains information at the project level and is used to build a single project or subproject. Other users can share the project (.dsp) file, but they should export the makefiles locally. PhoneRecord.h This is the main header file for the application. It includes other project specific headers (including Resource.h) and declares the CPhoneRecordApp application class. PhoneRecord.cpp This is the main application source file that contains the application class CPhoneRecordApp. PhoneRecord.rc This is a listing of all of the Microsoft Windows resources that the )